Refund policy

At Gemporiumall, we are committed to delivering quality gemstones. If you are not fully satisfied with your purchase, we offer a simple and transparent return policy.

 

 

✔ Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us within 24 hours with photos/videos, after you received the parcel, we will resolve it on priority.

 

 

✔ Return Eligibility

Returns must be requested within 3–5 days of delivery

Item must be unused, undamaged, and in original condition

Must include original packaging and invoice

✔ Non-Returnable Items

Customized or made-to-order gemstones

Stones that have been altered, set in jewelry, or damaged after delivery

✔ Refund Process

Once we receive and inspect the returned item, your refund will be processed

Refund will be issued via original payment method within 15 business days

✔ Return Shipping

Return shipping charges are borne by the customer

We recommend using a secure and insured courier service

 

✔ Important Note

 

As gemstones are natural products, slight variations in color, texture, or inclusions are normal and not considered defects.

 

Contact Us

 

For return requests, contact us on:

📞 WhatsApp: +91 85913 10391 (Text) OR email at gemporiumall@gmail.com (Text in details with Damaged picture, Invoice or video)

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.